24/7 Global Service Helpdesk
VEII Global Service Desk Features
The centralized place for all services
Scope of Services
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Provision of Global Service Desk acting as Single Point of Contact “SPOC” Key locations
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Services Included:
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Global Service Desk​
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Remote Software Support
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Digital operation and maintenance​
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Application Support
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Cloud and Data Security Services
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On-site Hardware Engineering Support​
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On-site Service​
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On-site Support
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Support Hours: 24 x 7 x 365
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User Locations: 4,000 Stores across China Mainland
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Languages: Cantonese, Mandarin & English
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Resources and Support are based on the statics and volume provided
Delivery Locations
Hong Kong
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10+ years of experience
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10 Global Service Desk agents
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Support for English and Cantonese
Guangzhou, China
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25+ years of experience
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Support for Cantonese, Mandarin
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150+ GSD agents
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Handle 100,000 calls/month
Manila, Philippines
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10+ years of experience
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50 Global Service Desk agents
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Support for English and Filipino languages
Singapore
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5+ years of experience
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Support for English, Cantonese and Mandarin
Kuala Lumpur, Malaysia
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3+ years of experience
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10+ Global Service Desk agents
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English, Mandarin, Malay, Cantonese
24 x 7 x 365 - World-class Redundant Telephony and Network Infrastructure
ITIL / ITSM Delivery Methodology
Standardized global Delivery Excellence methodologies for training, knowledge, quality and ticket analytics
Comply with ISO 9001, ISO27001, ISO20000 Certification Management System
China
On-site Service Coverage
VEII's extensive reach within China is a testament to our commitment to service excellence. Covering a remarkable 98.3% of major cities, we ensure that our retail solutions are readily accessible and efficient. With 300 local spare parts centers, including 134 maintenance centers, and 7*16 spare parts support, we guarantee prompt and reliable service. Our dedicated team of over 650 on-site service personnel, comprising more than 550 in-house staff, are always ready to provide support. Furthermore, our flexibility enables us to adapt and expand our services as your business needs evolve, ensuring your retail operations run seamlessly.
